Friedrich Associates is forming a partnership with Promising Outcomes. The Phoenix, MD based consulting firm will be partnering with UK/US based Promising Outcomes to offer a new service called PROMIS. The PROMIS service offered by Friedrich Associates and Promising Outcomes will allow users to regularly measure, monitor, manage and improving client relationships.
The program includes a variety of consulting services and tools. Customer surveys using a proprietary survey method that is based on Cognitive Load Theory are included in the service. PROMIS also uses Customer Expectations Theory to look into the unexpected issues that may arise between an supplier and a client and give the supplier a view of those issues from a client's perspective Expected PROMIS users include a European aerospace company, a global telecommunications equipment firm, an international advertising and events firm, and a U.S. government agency.
"We are extremely excited about our partnership since it adds significantly to our ability to provide extra value to our clients through the implementation of practical strategies that help them in this time of unprecedented economic challenges to retain, grow, and enhance their valued customer relationships," says Gerhard Friedrich, President of Friedrich Associates. Promising Outcomes has established partnerships with companies in other regions, including Asia, Europe and the Middle East.
Writer: Amy McNeal
Source: Gerhard Friedrich, Friedrich Associates
http://www.promis-it.com/