Get in Touch With Us
Got a question about something you read on bmoremedia.com, spotted an error, or want to suggest a platform we should look at? This page covers how to reach us and what kind of enquiries we're able to help with.
How to Get in Touch
Email is the best way to reach our editorial team. Send your message to [email protected] and include a short summary of what it's about — a correction, a general question, or feedback on a review — so we can route it to the right person and reply faster.
We're an independent comparison resource, not an operator, so we can't access anyone's player account, process a redemption, or resolve a payment dispute on a sweepstakes casino site. For anything involving your own account, coin balance, or a prize redemption, the fastest route is always the support team of the platform in question — they hold your account details, we don't.
What We Can Help With
- Corrections — If a welcome offer, editorial rating, or piece of information about a listed site looks outdated, tell us. Promotions and terms on sweepstakes and social casino sites change often, and we'd rather fix a stale detail than leave it up.
- General questions — If something about how the sweepstakes model works, how Gold Coins and Sweepstakes Coins differ, or how our rankings are put together isn't clear, ask us directly.
- Site suggestions — If you think a sweepstakes or social casino belongs on our radar, let us know the name and we'll take a look as part of our regular research.
- Feedback on our coverage — Whether you found a page useful or think we've missed something, reader input genuinely shapes what we cover next.
- Media and partnership enquiries — If you represent a brand or publication and want to discuss working together, introduce yourself and outline what you have in mind.
What We Can't Do
To set expectations clearly:
- We can't verify your identity, process a redemption, or check a coin balance on your behalf — that's handled directly by each operator's own support and verification process.
- We can't confirm whether a specific site is legal for you to use in your state. Availability for sweepstakes casinos varies by state, laws change, and operators set their own eligible-state lists, so we always point readers back to the operator's terms and their own state's current rules rather than giving a yes-or-no answer ourselves.
- We don't offer legal, tax, or financial advice. If you have questions about whether a prize redemption is taxable, a tax professional or official state guidance is the right source, not a comparison site.
If You Have Concerns About Play Habits
If your message touches on concerns about time or money spent on any gaming platform — whether that's your own play or someone else's — mention it in your email. We'll point you toward general responsible-play resources. Sweepstakes casino games are based on chance, and no message we send back will change an outcome or guarantee a result.
What Happens After You Send a Message
Every message is read by a person on our team, not answered by an automated script. We aim to reply within a couple of working days, though it can take a bit longer if your enquiry needs research — for example, checking a state-eligibility detail before we update a page.
If you've been reading our Trusted Non GamStop Casinos UK coverage or comparing platforms like Crown Coins, Spinblitz, or Lone Star elsewhere on the site and something doesn't add up, that's exactly the kind of note we want.
Before You Write In
A couple of things that help us help you faster:
- Check whether your question is about a specific operator's account or redemption — if so, their own support team can usually resolve it more directly than we can.
- Include the page or platform name if you're flagging an outdated detail, so we can find and check it quickly.
- Keep it short and specific. A one-line question is easier to act on than a long message covering several unrelated topics.
We appreciate you taking the time to reach out. Reader feedback is one of the main ways we keep our reviews and comparisons current.